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Real Estate and Business

How To Claim Fallen Tree Damages From City of Toronto

Fallen City of Toronto Trees causing damage
Fallen City of Toronto Trees

According to the City of Toronto Act, you are required to submit a claim letter or e-mail to the City Clerk for property damage or injury. You are encouraged to submit your claim as soon as possible after the occurrence or determination of damage.

The claim letter should include the following information:

  • Your name, home address, phone number and e-mail address
  • Date, time and location of accident which caused the property damage or injury
  • Exact municipal address including a diagram and/or photo of accident location should be submitted with claim letter
  • Describe how the accident happened and names, phone numbers of any witnesses
  • Detailed description of your property damage or injury
  • Include documentation that you believe support your claim such as: photos, receipts and estimates
  • Outline why you believe the City is responsible for the accident
  • Did you report this accident to the City, if so, please provide name(s) of City staff involved
  • If a City Contractor was involved please provide contractor’s name

Note:

  • Failure to provide exact municipal address will delay the processing of your claim
  • Scanned documents are acceptable- there is limit of 10 MB for each e-mail transmission

Where to submit your claim letter

Your claim letter can be sent by e-mail, mail or fax:

E-mail: claims@toronto.ca
Mail: City Clerk’s Office- Claims
City Hall
100 Queen Street West,
9th Floor, West Tower
Toronto, Ontario, M5H 2N2
Fax: 416-392-1870

The City of Toronto Clerk’s Office forwards all claims to the City’s insurance adjusters, ClaimsPro, for evaluation.

If you submitted by e-mail:

  • Claim letters submitted by e-mail will be acknowledged by the City Clerk’s Office within 2 business days upon receipt of your e-mail.
  • ClaimsPro will send an initial acknowledgement email within 2 business day upon receipt of your e-mail from the City Clerk’s Office.
  • A ClaimsPro Claims Adjuster will be assigned to investigate your claim and will also send you an acknowledgement e-mail within 2 business days of being assigned the claim.

If you submitted by mail or fax:

  • Claim letters submitted by mail or fax should receive an acknowledgement letter from the City Clerk’s Office within 10 business days upon receipt of your letter.
  • ClaimsPro will send an acknowledgement letter within 2 business days upon receipt of your letter from the City Clerk’s Office.
  • A ClaimsPro Claims Adjuster will be assigned to investigate your claim and will also send you an acknowledgement letter within 2 business days of being assigned the claim.
  • Generally, you should receive an acknowledgment letter within 10 business days, however delays may occur due to mail and courier service.

If you do not receive an acknowledgement letter please contact ClaimsPro at 416-252-4431.

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